Shipping policy

Shipping Policy

Last Updated: August 8, 2026

At Luvaira, we are committed to getting your order to you safely and as quickly as possible. Please read the following shipping policy before placing your order.

1. Order Processing

Once you place an order, our team begins processing it as soon as possible.

Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, or other high-demand periods, processing may take slightly longer.
Please make sure your name, phone number, and delivery address are correct when placing your order.

2. Delivery Time

For deliveries within Pakistan, orders are generally delivered within:

3–7 business days after processing.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside our control.

Remote or less accessible areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Luvaira may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website or at checkout.

4. Cash on Delivery (COD)

If Cash on Delivery is available for your order, you can pay the courier when your package arrives.

Please ensure that someone is available at the provided delivery address to receive and pay for the order.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD purchases.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

Please allow some time for the courier's tracking system to update after your order has been dispatched.

6. Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays can sometimes occur due to:

Weather conditions
Public holidays
Courier delays
Incorrect or incomplete addresses
High order volumes
Remote-area delivery
Unforeseen logistical circumstances

Luvaira is not responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information at checkout.

If you provide an incorrect or incomplete address, phone number, or other delivery information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional shipping charges may apply if an order needs to be resent because of incorrect information provided by the customer.

8. Failed Delivery Attempts

If the courier is unable to deliver your package because the customer is unavailable, unreachable, or refuses to accept the package, the courier may make additional delivery attempts or return the package to us.

If the order is returned because of the customer's inability or refusal to receive it, additional shipping charges may apply for re-delivery.

9. Damaged or Missing Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs or videos of the package and the product.

If you believe your package has been lost or has not arrived within the expected delivery period, please contact our customer support team so we can investigate the shipment with the courier.

10. International Shipping

At this time, Luvaira primarily serves customers within Pakistan.

If international shipping becomes available, the applicable shipping fees, delivery estimates, customs duties, taxes, and other charges will be communicated where applicable.